FAQ
FAQs
What kinds of incense does KOHALUME offer?
We offer Chinese incense in scents including sandalwood, agarwood, osmanthus and botanical blends. Formats and pack weights vary by product. Check each product page for its ingredients, stick count, length and approximate burn time.
What is the difference between the incense scents?
Sandalwood is generally wood-forward, agarwood has a deeper resinous profile, and osmanthus is floral. Blends can combine several ingredients. Each product page lists its specific scent family and main ingredients so you can choose by aroma and format.
How long does one incense stick burn?
Burn time varies by product and by airflow. For example, our 80 g Green Sandalwood Incense product page lists approximately 60 minutes per stick. Refer to the product details for the item you choose.
How should I use incense safely?
Place incense in a heat-resistant holder in a well-ventilated space. Keep it away from flammable materials, children and pets, and never leave burning incense unattended.
Order & Returns
Where do retail orders ship from, and how long does delivery take?
Retail orders currently ship to U.S. addresses from China. Delivery typically takes approximately 30 days. The available shipping method and final charge are shown at checkout. See our shipping policy for details.
How do I request a return or get help with an order?
Please review our refund policy and contact us through our contact page with your order number.
Can I request custom branding or wholesale quantities?
Yes. Contact us to discuss wholesale orders, custom packaging and private-label needs. Availability and terms depend on the product and order requirements. You can also message us on WhatsApp at +86 133 3968 8882.